Privacy Policy

All Fixed Appliance Repairs LLC
Serving Virginia

Effective Date: October 22, 2025
Last Updated: October 22, 2025

Introduction

All Fixed Appliance Repairs LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our phone system, SMS messaging, and website.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We collect information you provide when scheduling service:

Contact Information: Name, phone number, email address, service address
Service Information: Appliance type, brand, model, service issue description, appointment details, service history
Communication Records: Phone call recordings, SMS message history, email correspondence, voicemail messages, AI chat logs
Payment Information: Processed securely through third-party payment processors
Technical Information: IP address, browser type, device information (when using our online booking system)

Automatically Collected Information

When you interact with our services, we automatically collect:

Call detail records (phone number, date, time, duration)
SMS delivery status and timestamps
Website usage data

How We Use Your Information

We use your information to:

Schedule and coordinate appliance repair appointments
Dispatch technicians to your location
Communicate service updates and arrival times
Send appointment confirmations and reminders
Process payments and generate invoices
Provide customer support via phone, text, or email
Follow up on missed calls or voicemails
Maintain service records and customer history
Improve our services and AI customer support systems
Comply with legal and regulatory requirements

We do NOT use your information for:

❌ Selling or renting to third parties
❌ Marketing from other companies
❌ Lead generation for third parties
❌ Unrelated advertising or promotions

SMS Messaging and Mobile Privacy

Our Commitment to Your Mobile Privacy

IMPORTANT: We will NEVER share, sell, rent, or disclose your mobile phone number to any third parties, affiliates, marketing partners, or lead generators for any purpose whatsoever.

Your mobile phone number is used exclusively by All Fixed Appliance Repairs LLC for direct communication with you regarding your appliance repair service requests and related customer support.

SMS Messaging Program

By providing your mobile phone number to us through our phone system, text messaging, online forms, or any other communication channel, you consent to receive text messages from us.

Types of SMS Messages You May Receive:

Service Notifications: Appointment confirmations, reminders, technician arrival notifications, service updates
Booking Links: Links to our online booking system for easy scheduling
Customer Support: Responses to your inquiries, follow-ups after missed calls, two-way conversational support
Account Updates: Invoice and payment notifications, service warranty information

How Consent is Obtained

You provide consent to receive SMS messages through:

Phone System (IVR): When you call 877-629-6160 and select options to receive a text message
Inbound Text: When you send us a text message
Online Forms: When you check the SMS consent box on our booking forms
Verbal Consent: When you request text communication during a phone call

Message Frequency

Message frequency varies based on your service interactions:

Booking Process: 1-2 messages
Per Appointment: 2-4 messages (confirmation, reminder, arrival, completion)
Ongoing Support: Variable (based on your inquiries)

You will only receive messages relevant to your service requests. We do not send promotional or marketing texts.

Message and Data Rates

Standard message and data rates may apply per your mobile carrier's plan. We don't charge for text messages, but your carrier may charge you for receiving texts.

Opt-Out / Unsubscribe

You may opt out of SMS communications at any time.

How to Opt Out:

Text Keywords: Reply to any message with: STOP, UNSUBSCRIBE, CANCEL, END, or QUIT
Call Us: Phone 877-629-6160 and request removal from SMS communications
Email: Send an opt-out request to privacy@allfixedappliance.com

What Happens When You Opt Out:

We immediately stop sending SMS messages (within 10 minutes)
You'll receive ONE confirmation message confirming your opt-out
Your number is added to our internal opt-out list
You can still contact us by phone or email

How to Opt Back In:

Reply START, SUBSCRIBE, YES, or UNSTOP to any previous message, or call us to re-enable SMS communications.

HELP Keyword

For assistance with our SMS program, reply HELP to any message or call 877-629-6160.

HELP Response:
"All Fixed Appliance Repairs: For assistance with appliance repairs, call 877-629-6160 or visit www.allfixedappliance.com. Reply STOP to unsubscribe. Msg & data rates may apply."

Supported Carriers

Our SMS services work with all major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Metro PCS, Cricket Wireless, Boost Mobile, and Virgin Mobile.

A2P 10DLC Compliance

Our SMS messaging program is registered with mobile carriers through the A2P (Application-to-Person) 10DLC system, ensuring reliable message delivery and compliance with industry standards.

How We Share Your Information

We do NOT sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in these limited circumstances:

Service Providers:

Our technicians (only information necessary to perform repairs)
Payment processors (for secure transaction processing)
Scheduling systems (KickServ) for appointment management
Cloud storage (MongoDB Atlas) for secure data storage
Communication platforms (Twilio) for phone and SMS services
AI service providers (OpenAI) for conversational support

These providers are contractually obligated to protect your information.

Legal Requirements:

When required by law, court order, or government regulation
To protect our rights, property, or safety
To prevent fraud or illegal activity

We do NOT share your information with:

❌ Marketing companies or advertisers
❌ Lead generation services
❌ Data brokers or list providers
❌ Any company for purposes unrelated to your service

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

Technical Safeguards: Encryption of data in transit (TLS/SSL) and at rest, secure authentication, regular security updates, firewall protection
Organizational Safeguards: Limited access to personal information (need-to-know basis), employee training on data privacy, confidentiality agreements
Physical Safeguards: Secure cloud infrastructure with geographic redundancy and backups

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously work to maintain the highest standards of data protection.

Data Retention

We retain your personal information as necessary to provide services and comply with legal requirements:

Customer Records: Duration of business relationship plus 7 years (for business and tax purposes)
SMS Message Logs: 7 years (business communication records)
Opt-Out Records: Minimum 4 years (TCPA compliance)
Consent Records: Minimum 4 years (proof of consent for messaging)
Voice Recordings: 3 years (quality assurance and dispute resolution)

When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Opt out of SMS, email, or phone communications at any time
Withdraw Consent: Withdraw consent for SMS messaging or other communications

To exercise these rights, contact us:

Phone: 877-629-6160
Email: privacy@allfixedappliance.com

We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information about a child, please contact us immediately.

Cookies and Tracking

Our website may use cookies to enhance your experience:

Strictly Necessary Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., booking systems, payment processors). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending an email or SMS notification for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

All Fixed Appliance Repairs LLC

Phone: 877-629-6160
Privacy Email: privacy@allfixedappliance.com
General Email: lscott@allfixedappliance.com
Website: www.allfixedappliance.com

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Weekends: By appointment

Last Updated: October 22, 2025
Effective Date: October 22, 2025